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terms & conditions

When proceeding with work through innov8 graphic design you agree to the following terms and conditions.

terms of work

When a logo/identity is designed the original file the design was created in is supplied to the client along with the file variations for use across different media. We believe that the client has paid for that logo and should be able to take it elsewhere and do with as they wish.

innov8 graphic design reserve the right as the designer to use the logo/identity in its own promotion as it chooses. Equally innov8 graphic design reserve the right to disassociate from the design on it's amendment or adjustment by a third party.

It is the clients responsibility to assure that it's website or email are not used for illeagal, untoward or inappropriate uses and that the content is acceptable for public viewing.

Ownership of website design files belongs to the client on completion of payment.
Ownership of the design idea and concept remains with innov8 graphic design. innov8 graphic design retains the right to use it's own designs for promotional purposes including as part of a portfolio and on the website.

Ownership of images purchased by innov8 graphic design remains with innov8 graphic design. Therefore they can be used by innov8 graphic design as wished.

Ownership of images purchased by the client remains with the client. Therefore the licence belongs to the client. It is the clients responsibility to make 100% sure that they are able to use the images as they wish. innov8 graphic design will not be held responsible for misuse of images not owned by innov8 graphic design. When an image is sent from a client for use in a design project, the client bares full responsibility for the usage of that image and must inform innov8 graphic design of that usage.

It is the clients responsibility to check and proof content on all items whether online or in print. innov8 graphic design is not responsible for the cost of rectifying spelling, text or content errors in printed or online material or the reprint of such errors. This is why the proofing process is in place. The client should check the content before they agree that the proofs are ready for print or live publish.

terms of payment

Quotations are valid for 30 days.

Design Work is charged at an hourly rate. Quotations are estimated on how long the stated work should take, however when work exceeds the estimated time scale the hourly rate will apply. Where work exceeds the estimated time scale invoices will be issued at the end of each month for work carried out to date. Work that exceeds the month it was started in cannot be paid in bulk on completion unless agreed in advance.

Standing orders or Direct Debits for I-nsitu and I-ntarsia monthly subscription payments need to be in place for the systems to be deployed. It is only then that the build phase can begin. Please make payments to innov8 graphic design, Santander Bracknell, Acc No: 88570203 Sort code: 09-01-28

Invoices for I-nsitu and I-ntarsia customers are issued monthly for your records. For all other invoices issued payment is due within 30 days of the invoice date. Interest on overdue bills is calculated daily at the Bank of England base rate plus 8 per cent.

terms of cancelation

If you wish to cancel your website service with innov8 graphic design we require 1 full calendar months notice of the wish to cancel.

On cancelation of hosting a HTML site with innov8 graphic design, the HTML templates, pages and content will remain the property of the client. To recreate your website elsewhere you will need to upload your website files to a new location.

On cancelation of hosting within the I-ntarsia system, the HTML templates will remain the property of the client, but the page content within the I-ntarsia system is not transferrable. To recreate your website elsewhere you will need to generate the pages from your templates and repopulate the content in another server location.

conditions of privacy

Contact details provided by cients will be used by innov8 graphic design for business purposes only. They will only be shared with those working on behalf of innov8 graphic design to provide a consistent-high level of customer service. They will not be shared with anyone else for any other reason. Please see our full Privacy Policy below.

conditions of agreement for I-ntarsia software

A full 'End User Agreement' will be made available before comencement of work. This agreement must be entered into for use of the I-ntarsia software. The agreement will include but not be limited to the following:

I-Next Limited retains all rights to the Software. All graphics, logos, software marks, and trade names, including third-party names, product names, and brand names (collectively, the “Marks”) used on the Reseller’s or I-Next Limited websites (the ‘Sites”) and within the Software are the trademarks of I-Next Limited, the Reseller or their respective applicable third-party licensors. You are prohibited from using any Marks without the prior written permission of the owner of the Marks. All content on the Sites is protected by copyright and you are prohibited from creating derivative works of, transmitting, reproducing, distributing, publicly displaying, modifying or using any of the content of the Sites or Software without I-Next Limited’s specific, prior written consent.

In the process of using the Software, you represent and warrant that for the data you load: (i) you are the owner or licensee of any and all User Content; (ii) you, and not I-Next Limited or the Reseller, are solely responsible for the User Content that you load; and (iii) you acknowledge and agree that the Reseller and INext Limited neither control or monitor User Content, nor guarantee the accuracy, integrity, security or quality of such User Content.

You will not load User Content that: (i) infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (ii) breaches any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, antidiscrimination or false advertising); (iii) is trade libellous; (iv) contains any viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. Under no circumstances will I-Next Limited or innov8 graphic design be liable for any User Content.

You agree to immediately notify I-Next Limited of any unauthorised use of the Software or any other known breach of security.

Your use of the Software is subject to all applicable local, state, national and international laws and regulations.

You agree:
1. not to use the Software for illegal purposes
2. to load the Software into and use it on computers which are under your control
3. to utilise the Software on any combination of hardware, operating system and database software supported by I-Next Limited as published from time to time
4. in the event assistance is required to render the Software interoperable with other computer programs provide I-Next Limited or its authorised third-party with the information required to provide assistance and pay a reasonable fee for such assistance
5. Upon notice to User, I-Next Limited may, at its reasonable discretion, take any reasonable action I-Next Limited deems necessary, if I-Next Limited reasonably believes a User’s conduct fails to conform with these terms and conditions or may create liability for I-Next Limited, its partners, its suppliers, or other users.

You agree not to:
1. use or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Software any directory of I-Next Limited’s users or other user or usage information or any portion thereof;
2. except as expressly permitted by the Agreement and save to the extent and in the circumstances expressly required to be permitted by law, to rent, lease, sub-license, loan, copy, modify, adapt, merge, translate, reverse engineer, de-compile, disassemble or create derivative works based on the whole or any part of the Software or its associated documentation or use, reproduce or deal in the Software or any part of it in any way.

privacy policy

This Privacy Policy governs the manner in which innov8 graphic design collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by innov8 graphic design.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We use Google Analytics for this function.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

innov8 graphic design may collect and use Users personal information for the following purposes:

  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • We may use feedback you provide to improve our products and services.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

how we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We work with Google Analytics, Campaign Monitor, Streamtime.

What are your rights in relation to your personal information?

Right to access
 You have the right to request copies of the personal information we hold about you at any time. 

Right to rectification
 You have the right to request that we correct any inaccurate personal information we hold about you. 

Right to erasure 
You have the right to request that we delete your personal information from our records. 

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once our service to you is completed and your personal information is no longer needed to fulfil our ongoing requirements.

Right to restrict processing 
You have the right to request that we restrict how we use your personal information. 

Right to object 
You have the right to object to the collection and use of your personal information at any time. 

Right to data portability 
You have the right to obtain a copy of your personal information in a legible and compatible format such as a basic text document. 

How can I exercise my rights in relation to my personal information?

You can exercise all of your rights by contacting us on any of the above contact details. 

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the below contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way. 
You can lodge a complaint with the ICO via their website or by phone on 0303 123 1113.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

innov8 graphic design has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
innov8 graphic design

This document was last updated January 2020

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